FAQ
Frequently Ask Questions.
General Questions
Your puppy has to be at least 8 weeks old before it can leave to a new home. Some puppies we will keep even longer, depending on the puppy's readiness. We like our puppies to be 2 lbs and fully weaned before they leave.
Yes, we ship puppies anywhere in the continental US (You might check out the information about shipping under the Transportation during Covid question, too)
We prefer to use American Airlines and we have always had good experiences with shipping our puppies with them. To ship your puppy, we would pick an airport near you that AA flies into. We would pick a shipping date that works for both of us and I book the flight on my end and send you all the information as soon as the flight is confirmed. The puppy gets a special vet visit to get his health certificate he needs to fly. You would pick up your puppy at the airport by showing your photo ID. Your puppy will come in a crate, with a leash and collar and bag of food on top. Sometimes AA doesn't fly close enough to a customer, or their temperature requirements make it so we can't use them. Then I will fly with either United or my last choice, Delta. When you pick up your puppy at the airport, you will get it either at cargo, or at the baggage claim office, depending on the airport. NO, the pups are not put on the baggage carousels. Yes, the area of the plane where the pups ride is climate controlled. We have never had one harmed or traumatized by being shipped. Shipping my puppies is the best way for me to get them to loving homes all over the United States. The puppy will be awfully glad to see you at the other end and is ready to be comforted and loved on after their long day! Payment for the puppy, including shipping, is due in full at least 24 hours before the shipment day. If you are not using PayPal,Venmo or Zelle,CashApp then the payment is due at least two weeks before the flight to give it time to clear before shipping.
Covid has obviously changed a lot of things lately.
We are being careful to social distance and stay home as much as possible. If we were to either get covid or have to self isolate because I came in close contact with someone with Covid, no one would want to come pick up a puppy from us and that would be terrible! So we are being careful for both your sake and our sake! we do not always require masks since we usually stay six feet apart, but if you are more comfortable with them, just let me know and we will wear them.
**Going to a new home is stressful for your new puppy which lowers their immune system and can make them more vulnerable to getting sick during this adjustment. For this reason we highly recommend that you get the NuVet vitamins (wafers) that we’ve had them on since birth (and that we have all our adults on). You can order them here: www.nuvet.com/42997
1. If you are picking up at our home:
Since we have moved...we are still working on the best scenario for puppy pick ups. the end of our driveway is much further away from our house. But we will let you know what the plan is when you set a date. If it's nice outside, we usually meet outside. If it's too cold or rainy, we've been meeting in our home.
**Please remember, if picking up, we do have to charge 6.3% sales tax.
2. If you are far away and prefer your puppy be transported to you:
A. Air Cargo: Normally we are very comfortable with flying pups via air cargo. However, right now there are not as many flights available, though we are slowly being able to use this option more and more. Also, we were informed that prices have gone up about $85 right now, making shipping about $400. We believe that AA is the only airline shipping pups by cargo right now and that's who we usually use.
B. Puppy Nanny By Air: We would meet the puppy nanny at the airport. We I do however, have a few trusted contacts that are willing to fly pups on weekends occasionally. Prices vary by nanny. If the nanny flies standby, you're looking at a flat rate of about $650, but cancellations are common. If the nanny buys the ticket, you'll pay for the ticket, the nanny's time, and sometimes a hotel room depending on if they can't fly there and back in one day.
C. Flying in yourself to pick up: If you would like to fly with your puppy, that’s an option, too. Our closest airport is Springfield, MO. We do charge $50 charge to meet at the airport (it’s about a 2 hour round trip). You will have to check with us to make sure it’s a day that we have someone available to make the trip. If working with another customer, you can even take two small pups in one carrier.
D. Ground Transportation--Long Distance:
We have ladies (sisters) that live in KS that professionally transport puppies and We have used them on occasion for years. They are the only transporters we have used more than once and they do a very good job. However, they do make pick ups and drop offs along the way, so sometimes the trips are pretty long. It just depends on their schedule at that time. They generally charge $350 and go from coast to coast. If you would like their contact information to find out what their upcoming availability is, just ask me and We’ll be happy to send it to you.
C. Ground Transportation--Short Distance:
We get asked a lot if we ever meet part way. Unfortunately, We do not have time to do this. However, if we are already going that direction, we are usually willing to meet you if possible.
Jordyn, still likes to work on weekends occasionally taking puppies back to other places that aren't too far. I also have another friend, Alicia, that will deliver on weekends and will make longer trips.
E. Clients working together
Lately, this has been one of the best ways we’ve been able to easily and affordably get pups to homes. Some of you like driving and road trips, and some of you are not able to do a long trip at this time. When you work together, it’s an awesome solution. We’ve had clients from far away drive out here and go back with their puppy and another’s. For this reason, we are posting your locations after your name on the deposit list. That way, if you want to look into working with someone, you can see who is near you. If this option interests you, let us know and we will reach out to the other person and put you in touch if both parties are agreeable. After that, it’s up to you to work out the details and just let us know what pups you’ll be picking up.
